RETURNS & REPLACEMENTS POLICY

RETURNS & REPLACEMENTS:

1. What is the procedure if I wish to request for a return/replacement?
  • If you want to return our product,Get in touch with us via email or phone.
  • You have to self-ship product . Dispatch the product within 48 hours after return request is raised. An amount of Rs. 80 will be reimbursed towards the self-shipment cost from your end in the form of a coupon code.
  • Returned products are to be packed in the original packing.

2. What to do if I do not receive my order?
  • If the customer does not receive his/her order then he/she can call us on 9871833888 or send us an e-mail on thandichaiweb@gmail.com Our support team will revert to you within 24-48 hours.

3. What is the procedure after I have asked for a return/replacement?

  • If you do not get the return/replacement product within 7-10 business days then you can contact our support team. They will be happy to assist you
4. When are returns not acceptable?

  • We will not be able to accept any returns after 5-7 days depending upon the category from the date of delivery.
  • We do not accept returns when the product is damaged or broken. Product should not be used.
  • All the products delivered in our "package" must be returned. Anything missing from the "package" will not be accepted.            



5. Cancellations:
     How do I cancel my order?
  •         To cancel your order, send us an e-mail on thandichaiweb@gmail.com
  •         We will be able to cancel your order only if the shipment has not been dispatched from our end.